Our Cookies

Our cookies are here to help

Cookies are little files that our website puts on your device to make visits quicker, easier and more relevant. Some cookies are essential for our website to work and others remember things about you to give you a better, more enjoyable online experience. They also help us to create content, advertise our products and services, and personalise our offers to you.

 

Below you’ll find loads more about what each type of cookie is and what it does. You’ll also see us talk about whether a cookie is 1st party or 3rd party, and if it’s a session or persistent cookie. 1st party cookies are created directly by our website, whilst 3rd party cookies are created by other websites, and are typically used for tracking and advertising across different websites. Session cookies are temporary and will be deleted when you close your browser. Persistent cookies are saved within your browser and are only deleted if you clear your browsing data yourself or if they hit their expiry date.

 

For more info on how we use your personal data, please see our Privacy Policy. Our cookies and what they do:

 

Our website won’t work properly without our essential cookies. They help you move around the secure areas of the website and let you do things like using your shopping basket, managing your bills online or even talking to us online through Live Chat. Some of these cookies also give us an overall picture of how visitors use our website. They let us understand how many visitors we get on each page and what they choose to do on it, like clicking on links, for example.

We use essential cookies to:

  • Remember information you’ve entered on order forms when you visit different pages in a single web browser session
  • Remember what you’ve placed in your basket when you get to the checkout page
  • Identify you as being signed in to our website
  • Provide help content for our products and services
  • Provide anonymous statistics on how our website is used
  • These essential cookies will not be used to:

  • Remember your preferences or username beyond your current visit

Function: Technical operation of the website

Purpose:

These cookies are required for the technical operation and delivery of our website to users. Including things like session management, shopping baskets and remembering your serviceability results.

Cookies:

prop1_pn (1 Day expiry / 1st Party)
prop2_pn (1 Day expiry / 1st Party)
sso.test.cookie (Session expiry / 1st Party)
vmez (1 Year expiry / 1st Party)
desktopPoweredLink (1 Year expiry / 1st Party)
dtLatC (Session expiry / 1st Party)
dtPC (Session expiry / 1st Party)
dtSa (Session expiry / 1st Party)
EG-S-ID (Session expiry / 1st Party)
PHPSESSID (Session expiry / 1st Party)
rxVisitor (Session expiry / 1st Party)
rxvt (Session expiry / 1st Party)
source (1 Month expiry / 1st Party)
vi (Session expiry / 1st Party)
Autismquickpaybrand (Session expiry / 1st Party)
Autismquickpayscenario (Session expiry / 1st Party)
CONSENTMGR (1 Year expiry / 1st Party)

Function:
Tag management

Purpose:
These cookies allow our tag management solution to work. This enables us to add and remove functionality to our website.

Function:
Session management

Purpose:
These cookies are for session management for specific parts of our website.

Cookies:
AWSALB (7 Days expiry / 1st Party)
AWSELB (7 Days expiry / 1st Party)
AWSALBCORS (7 Days expiry / 1st Party)
BIGipServerxxxx (Session expiry / 3rd Party)

Function:
Live chat

Purpose:
These cookies are used to enable Live Chat on the website letting you purchase or get help by chatting to one of our agents. 

Cookies:
LPSessionID (Session expiry / 3rd Party)
LPSID-61939614 (Session expiry / 1st Party)
LPVID (1 Year expiry / 1st Party)
LPVisitorID (1 Year expiry / 3rd Party)

Function:
YouTube

Purpose:
We use YouTube as way of delivering help videos on to our website to help assist users with set up instructions or any issues they might be facing with their equipment.

Cookies:
GPS (1 Day expiry / 3rd Party)
VISITOR_INFO1_LIVE (6 Months expiry / 3rd Party)
YSC (Session expiry / 3rd Party)

Function:
Website use

Purpose:
These cookies give us an overall picture of how visitors use our website. They let us understand how many visitors we get on each page and what they choose to do on it. We use this information to help improve the quality of our website to give users a better browsing experience.

We use Adobe Analytics and Google Analytics 360.

Cookies:
aam_tnt (1 Month expiry / 1st Party)
aam_uuid (1 Month expiry / 1st Party)
gpv_pageName (1 Day expiry / 1st Party)
gpv_pn (1 Day expiry / 1st Party)
s_cc (Session expiry / 1st Party)
s_cp_persist (Session expiry / 1st Party)
s_cpdirect (Session expiry / 1st Party)
s_cpm (5 Years expiry / 1st Party)
s_dl (1 Day expiry / 1st Party)
s_fid (2 Years expiry / 1st Party)
s_nr (1 Year expiry / 1st Party)
s_ppv (Session expiry / 1st Party)
s_sq (Session expiry / 1st Party)
s_sv_sid (Session expiry / 1st Party)
s_vi
s_visitstart (1 Day expiry / 1st Party)
_ga (2 Year expiry / 1st Party)
_gid (24 Hours expiry / 1st Party)
_gat (1 Minute expiry / 1st Party)
AMP_Token (1 Year expiry / 1st Party)

Our functional cookies help us to test new versions of our website. They also help us to personalise things so that we can show offers and upgrades to our customers. We can use them to deliver tools to help improve your browsing experience, too. And again, these cookies never identify individual users.

We use functional cookies to:

  • Test new content or designs of our website
  • Display personalised offers and communications
  • Provide more relevant and personalised help content These functional cookies will not be used to:
  • Gather information that could be used to advertise products or services to you on other websites
  • Remember your preferences or username beyond your current visit
  • Target adverts to you on any other website

Function:
Broadband Speed testing

Purpose:
These cookies are required to help users run a full internet speed test on our Autism Broadband site.

We use Ookla SpeedTest

Cookies:
zarget_user_id (1 Year expiry / 1st Party)
zarget_visitor_info (1 Year expiry / 1st Party)
sessionId (Session expiry / 1st Party)
x-csrf-jwt (1 Year expiry / 1st Party)

 

These cookies allow us to gather information so that we can improve the performance of our website, so that we can give our users the best browsing experience possible. Performance cookies never identify individual users.

We use performance and analytics cookies to:

  • Help us improve the website by measuring any errors that occur
  • Provide the ability for users to give us feedback These performance and analytics cookies will not be used to:

  • Remember your preferences or username beyond your current visit
  • Target adverts to you on any other website

Function:
Website troubleshooting

Purpose:
These cookies allow us to monitor and review the journeys our users experience on our website which helps us to analyse what aspects of the website are working well and where we can improve your experience.

We use Content Square here.

Cookies:
_cs_id (13 Months expiry / 3rd Party)
_cs_s (30 Minutes expiry / 3rd Party)
_cs_vars (Session expiry / 3rd Party)
_cs_ex (30 Days expiry / 3rd Party)
_cs_c (13 Months expiry / 3rd Party)
_cs_optout (13 Months expiry / 3rd Party)

These cookies collect information about your browsing habits to show you advertisements relevant to your interests, including remarketing on other websites, based on the products and services you’ve viewed.

We use advertising cookies to:

  • Link to social networks who may use information about your visit to target advertising to you on other websites
  • Provide advertising agencies and our trusted partners with information on your visit so that we can present adverts that you may be interested in, and prevent you receiving duplicate adverts



Cookie list:

Function:
Enabling content sharing by users

Purpose:
We use the AddThis social sharing widget, which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

Cookies:
__atuvc (13 Months expiry / 1st Party)
__atuvs (1 Day expiry / 1st Party)
loc (13 Months expiry / 3rd Party)
uvc (13 Months expiry / 3rd Party)



Function:
Social media advertising

Purpose:
We use these cookies to enable advertising to be displayed across social media channels. These cookies provide our social media partners with information on how our website is used.

Our partners include:
Facebook
Twitter
Snapchat
Instagram

Cookies:
_fbp (3 Months expiry / 1st Party)
AA003 (3 Months expiry / 3rd Party)
ATN (2 Years expiry / 3rd Party)
fr (3 Months expiry / 3rd Party)
guest_id (2 Years expiry / 3rd Party)
lang (Session expiry / 3rd Party)
personalization_id (2 Years expiry / 3rd Party)
sc_at
mid (10 Years expiry / 3rd Party)
rur (Session expiry / 3rd Party)
ig_did (10 Years expiry / 3rd Party)



Function:
Tracking advertising impact

Purpose:
These cookies find information around how the end user uses our website and any advertising that the end user may have seen.

We use:
Mark Monitor
The Trade Desk
Ecustomeropinions
Quantserve

Cookies:
kuid (6 Months expiry / 3rd Party)
e_LrAx4u8R^action|clientsitevisit^event (2 Days expiry / 3rd Party)
TDCPM
TDID
X-Mapping-clecnpcg (Session expiry / 1st Party)
X-Mapping-fjhppofk (Session expiry / 1st Party)
Mc (13 Months expiry / 3rd Party)



Function:
Tracking third party/affiliate referrals

Purpose:
This cookie stores an affiliate ID which is used for identifying 3rd party or affiliate referrals so we can understand how users reached out website.

We use Thing Link.

Cookies:
aff



Function:
Online targeted advertising

Purpose:
These cookies are set by our advertising partners to build a profile of the website visitor’s interests and show relevant adverts on other sites.

These partners include:
DoubleClick (which is owned by Google)
Bing
YouTube
Addform
Quantcast
Amazon

Cookies:
id
IDE (13 Months expiry / 3rd Party)
MUID (13 Months expiry / 3rd Party)
MUIDB (13 Months expiry / 3rd Party)
_EDGE_S (Session expiry / 3rd Party)
_EDGE_V (13 Months expiry / 3rd Party)
PREF
UID (2 Months expiry / 3rd Party)
__qca (13 Months expiry / 1st Party)
_SS (Session expiry / 3rd Party)
ad-id (9 Months expiry / 3rd Party)
ad-privacy (5 Years expiry / 3rd Party)
NID (6 Months expiry / 3rd Party)
SRCHD (13 Months expiry / 3rd Party)
SRCHUID (13 Months expiry / 3rd Party)
SRCHUSR (13 Months expiry / 3rd Party)



Function:
Lithium

Purpose:
These cookies collect and store data on a per browser basis (with a unique ID per browser), but the data is used only in the aggregate to collect statistics about different types of site visits. This information helps our 3rd party to streamline our advertising.

Cookies:
LiSESSIONID (Session expiry / 1st Party)
LithiumVisitor (Session expiry / 1st Party)
VISITOR_BEACON (10 Years expiry / 1st Party)



Function:
ThingLink

Purpose:
This is a technical cookie which keeps track of whether you’re currently browsing on the mobile or desktop version of our site. It’s a session cookie, which means that it’s deleted when you close your browser.

Cookies:
site

These cookies have to stay on for now as we aren’t able to alter them. But not to worry, we’re working on it in the background to either remove them, or enable you to switch them off in the future. This list includes cookies from some of our historical advertising and analysis partners. Having these switched on won’t intrude on your browsing experience, and any advertising or analysis is anonymous.

Cookie list:

Company/Tool/Product:
Google Analytics

Purpose:
These cookies are set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance.

Cookies:
__utma (2 Years expiry / 1st Party)
__utmb (1 Day expiry / 1st Party)
__utmc (Session expiry / 1st Party)
__utmt (1 Day expiry / 1st Party)
__utmz (6 Months expiry / 1st Party)



Company/Tool/Product:
Google AdSense

Purpose:
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

Cookies:
_gcl_au (3 Months expiry / 1st Party)



Company/Tool/Product:
Google Tag Manager

Purpose:
This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page.

Cookies:
_dc_gtm_UA-33913574-2



Company/Tool/Product:
WDS Global

Purpose:
TBC

Cookies:
COOKIE_FLOW_REFERER (Session expiry / 3rd Party)



Company/Tool/Product:
Everest

Purpose:
These cookies carry out information about how the end user uses the website and any advertising based on the pages the user has viewed.

Cookies:
everest_g_v2 (2 Years expiry / 3rd Party)
everest_session_v2 (Session expiry / 3rd Party)



Company/Tool/Product:
Autism Broadband

Purpose:
TBC

Cookies:
dtCookie (Session expiry / 3rd Party)



Company/Tool/Product:
TBC

Purpose:
TBC

Cookies:
_scid
eVar33 (Session expiry / 1st Party)
f5avrbbbbbbbbbbbbbbbb (Session expiry / 3rd Party)
k_visit (1 Year expiry / 3rd Party)



Company/Tool/Product:
Hot Jar

Purpose:
This cookie helps provide analytics information for our careers website.

Cookies:
_hjIncludedInSample (Session expiry / 1st Party)



Company/Tool/Product:
Scorecard Research

Purpose:
This cookie is set to measure the number and behaviour of visitors to our website. It helps our researchers send out more relevant surveys to better understand user preferences.

Cookies:
UIDR (2 Years expiry / 3rd Party)

requestacallback_small.png